Generics allow all people to get affordable treatment.

FAQ - PRODUCTS

What kind of drugs you sell on your website?

We provide a broad choice of various generic drugs.

What are generics? How different they are from brand-name drugs?

Generic medications differ from their brand-name counterparts only in price. They are equivalent in all the other aspects. They have got the same main ingredient but can have a different nave and they are much cheaper. It is characteristically that generics are named after their active ingredients as long as brand-name is patented and is in the possession of a manufacturer and developer.

Why is such difference in price?

The reason behind lower prices is in the fact that unlike brand-name drugs the manufacture and development of generics is not so expensive. In fact, generic manufacturers do not spend lots of money on initial development and testing of a medication; they take the already developed and proved formula and just produce and sell it. In case of brand-names it is exactly the name you pay for much more than for the drug itself.

It is very confusing to have different names for generics and brand-name drugs; why do they have to be under different names?

Generics have got the same main ingredient and the same formula as brand medications have. There can be slight difference in excipients (inactive drug ingredients); however, the name of a generic usually coincides with the main ingredient name and it is not the same name as a brand one. Again, the reason is that a brand name can only be used by a primary developer and manufacturer of a drug, the one that has got a patent for it so far. For the same reason generics differ slightly in form and color.

How can I be sure in the quality of your products?

We manufacture and produce high quality medical products that approved by Indian FDA and we have got the Indian state license for medication trade. We provide the best genefic product at the most prices. All the drugs come with the Certificate of Analysis from the manufacturer's laboratory. Our business is absolutely legal and abides by all the state laws.

What is the expiration date for your drugs?

Each medication has its own expiration date that you can check on the package. In is different for every product so there is no fixed average expiration date; however, most drugs have gor a shelf-life of about 2 years.

Do I need a prescription to make an order with you?

We have got a list of medications in our pharmacy that are only provided with the proof of prescription. In case you plan to purchase any such medication that is officially in your prescription list at your home country, make sure you have got your prescription ready.

Our pharmacy accepts only valid prescriptions and you can sent it to us either by e-mail: contact@customer-ed.com or directly by faxing it to us: +1 800 532 48 08.

You have to provide the copy of your prescription no later than 3 days since the order is placed; otherwise it will not be processed.

It is essential that you consult your healthcare provider on the account of any medications you plan to order from our website and administer.

How different are 25mg, 50mg and 100mg Viagra pills?

The main active ingredient of Viagra is Sildenafil Citrate and 50 and 100 mg are the fixed dosages for it. 50 mg is the most common dosage that is usually prescribed; however, as any other medication, it can have a different effect on each individual and it this respect it is essential that you should consult with your doctor first. Some men might need a larger dose of 100mg; others fill require a smaller dosage of 25mg.

What is the difference betweene Viagra, Cialis, Levitra, Soft and Regular?

Here is the table with the effects and dosages:

Drug Name
Dosage
Time before effect
Administration
Fatty food/alcohol
Effect lasts for
Viagra 50mg, 100mg 1 hour wash down with a full glass of water no 3-4 hours
Viagra Soft 50mg, 100mg 15 - 20 minutes keep under the tongue until dissolves completely yes 6 hours
Cialis 20mg 30 minutes wash down with a glass of water no 36 hours
Cialis Soft 20mg 15 - 20 minutes keep under the tongue until the pill dissolves yes 24 - 36 hours
Levitra 20mg 10 minutes - 1 hour wash down with water no 12 hours

FAQ - HOW TO MAKE AN ORDER

Ok, I want to order from you. What do I do?

Great! Our order process is fast and simple. First you choose the product from a catalogue and put it into the basket. Next you will see the form that you should fill in with the required information. Make sure you have every field correctly filled in and your shipping address is also correct. Also indicate the amount of the product you order; then confirm your order. Next you will see the order acceptance notification and an automatic e-mail will be sent to you with the confirmation of your order. You should get a confirmation e-mail within 10 minutes after the order was placed; in case you haven’t received any, contact out support at once.

How can I pay for my order?

We accept credit cards, bank wire transfers and e-checks.

If I choose wire transfer, how do I proceed?

First you choose the drug you plan to purchase and then go to the Checkout page, where you will see wire payment box. Next fill in your order - it is that simple. Make sure you indicate all the data correctly. Then, you will get an order confirmation message with the wire address. It is essential that you complete the procedure in 48 hours after you placed the order; otherwise you it will be cancelled. As soon as we get your payment (which usually takes 3-5 days), your order will be shipped.

How do I pay with a credit card?

The payment process with a credit card is like in any online store. After submitting an order and go through Checkout page, we check your information, and if everything is fine, we charge your credit card. Your order is shipped right after your payment is authorized.

Can I be safe providing you with my credit card information?

You can rest assured that we do our best taking care about privacy and safety of our customers’ personal information. We use secure order page for the payment transactions and you can see it when you make an order: such paged display a padlock-resembling icon on the bottom of the page window; besides, all secured page addresses start with "https://"" as opposed to "http://". This is the sign of Secure Socket Layer encryption used in the course of the transaction.

FAQ - SHIPPING

Where do you ship

?We ship internationally except from some Asian countries.

Where will my order be sent?

Our manufacturing is in India, so it will be sent from India.

How do you pack your orders?

We are very much concerned about privacy of our customers and thus we pack our orders in discreet packages will be brought to your mail box or left for you at the post office. Standard Mail delivery does not presuppose signing the parcel.

How do you ship?

We can offer two options at the moment. The first one is by courier service; this option presupposes tracking number and you can see where you package is on its way to you. The second is Standard International Airmail. This option does not presuppose tracking and it might take longer time.

How long do I wait for my order and what is the shipment fee?

We have different shipment rates with regards to shipment option. The price also differs with regards to your destination. Courier Service is faster and more expensive, Standard International Airmail is cheaper and slower.

Can I get my order the same day I paid for it?

All the medications we offer are in stock and are ready to be shipped. But we need to make sure that everything is right with your order, so, it takes a little time. As soon as everything is checked and clear, we ship your order to you and it will be with you in a matter of several days, depending on your location.

Can my order be delayed by customs?

Such situation might happen depending on the customs laws of your country. However, if this happens, you will be notified and required to provide the permit for the medication's examination. Such cases are very rare and provided that you appeared in a similar situation, feel free to contact us for help.

What do I do if the package is damaged or something is wrong with the order?

Contact our support team at once. You will either be offered a replacement of refund.

It is important to remember that orders exceeding 90 pills are sent in separate packages of 30 each (plus 4 bonus gift medications in each package). The second package is sent a week after the first one.

FAQ - VIEWING ORDERS

How can I see the progress of my order?

One of the options is to contact our support team and check your status with them. Just log in to your account and go to the Track Order page. You can also see the bonuses you are eligible to as well as discounts on your account page. In case of Courier Service delivery, you will also have the tracking number that will show you the progress of your package on its way to your door. You log in with your order number, your e-mail and the verification code you have been given.

What if I make mistake in my shipping address?

There are two options. First, provided that we haven’t shipped out your order, you can make corrections to your address in the Track Order account section. Second, if we have shipped out the order already, contact our support team directly to resolve this issue.

How can I cancel my order?

If you haven't checked out your order yet, just do not proceed to checkout. However, if you already there and payment proceeded, contact us directly immediately. We will help you resolve this issue to your best interest.